One of the unique benefits of using a CLE licensed trader is the assurance that you are covered by our FREE Warranty Scheme (conditions apply – see leaflet for more information). The Warranty Scheme can be called upon if a CLE licensed business does not complete work which has been contracted to that company, or if work that has been carried out is shown to be faulty or defective.
Each of our five trade associations has a formal complaints mechanism for consumers. After investigating a complaint, if the problem cannot be resolved with the trader concerned, the trade association can award funding from its Warranty Scheme to pay for the work to be completed by another CLE licensed trader.
For more information on what each Trade Association scheme offers, please contact our office (01698 244 694) for a copy of the Warranty Leaflet or email: firstname.lastname@example.org and we will send a copy out to you.